Support Center

Last updated: May 2026

Support Center

Get help with troubleshooting and technical support.

Frequently Asked Questions

How do I start a troubleshooting session?

Select your equipment type from the home screen, then follow the guided diagnostic steps. The app will walk you through each test and provide real-time feedback.

Can I use the app without creating an account?

Yes! You can use Guest Mode to access all troubleshooting features without signing in. However, creating an account allows you to save your history and sync across devices.

How do I escalate to a technician?

If the app cannot resolve your issue, you will be prompted to create a technician report. This generates a QR code or link containing all diagnostic information, which you can share with your service provider.

Does the app work offline?

Basic troubleshooting flows work offline. However, some features like technician escalation and cloud sync require an internet connection.

Why does the app need camera access?

Camera access is used only for taking photos of equipment during troubleshooting. These photos help technicians understand the issue better. You can decline camera access and still use the app.

Getting Started

Open the app and select your equipment type
Follow the guided diagnostic steps
Answer questions about what you are experiencing
Perform simple tests as instructed
Get instant recommendations or escalate to a technician

Troubleshooting Tips

App Not Loading

Check your internet connection
Clear your browser cache or app data
Update to the latest version
Restart your device

Camera Not Working

Ensure the app has camera permissions in your device settings
Close other apps that might be using the camera
Restart the app

Technical Requirements

Mobile App: iOS 13+ or Android 8.0+
Web Version: Modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled
Camera: Optional, but recommended for photo documentation
Internet: Required for full functionality (basic features work offline)

Contact Support

Cannot find what you are looking for? Our support team is here to help.

Email: support@fields-iq.com

Response Time: We typically respond within 24 hours during business days.

When contacting support, please include your device type, a description of the issue, and screenshots if applicable.