Support Center
Last updated: May 2026
Support Center
Get help with troubleshooting and technical support.
Frequently Asked Questions
How do I start a troubleshooting session?
Select your equipment type from the home screen, then follow the guided diagnostic steps. The app will walk you through each test and provide real-time feedback.
Can I use the app without creating an account?
Yes! You can use Guest Mode to access all troubleshooting features without signing in. However, creating an account allows you to save your history and sync across devices.
How do I escalate to a technician?
If the app cannot resolve your issue, you will be prompted to create a technician report. This generates a QR code or link containing all diagnostic information, which you can share with your service provider.
Does the app work offline?
Basic troubleshooting flows work offline. However, some features like technician escalation and cloud sync require an internet connection.
Why does the app need camera access?
Camera access is used only for taking photos of equipment during troubleshooting. These photos help technicians understand the issue better. You can decline camera access and still use the app.
Getting Started
- Open the app and select your equipment type
- Follow the guided diagnostic steps
- Answer questions about what you are experiencing
- Perform simple tests as instructed
- Get instant recommendations or escalate to a technician
Troubleshooting Tips
App Not Loading
- Check your internet connection
- Clear your browser cache or app data
- Update to the latest version
- Restart your device
Camera Not Working
- Ensure the app has camera permissions in your device settings
- Close other apps that might be using the camera
- Restart the app
Technical Requirements
- Mobile App: iOS 13+ or Android 8.0+
- Web Version: Modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled
- Camera: Optional, but recommended for photo documentation
- Internet: Required for full functionality (basic features work offline)
Contact Support
Cannot find what you are looking for? Our support team is here to help.
Email: support@fields-iq.com
Response Time: We typically respond within 24 hours during business days.
When contacting support, please include your device type, a description of the issue, and screenshots if applicable.
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